We want to make your experience as smooth as possible! If you need assistance with your order, whether it’s a return, exchange, missing parts, or something else, follow these simple steps:
Our Guarantee
We stand by the durability and quality of our Sukkahs, which is why we offer a full five-year guarantee on every Sukkah we sell.
That’s right! If your Sukkah experiences rust, bending, or tearing within five years, you’re completely covered under our warranty.
Hassle Free Returns
We want you to shop with confidence! That’s why we offer free returns. If for any reason you’re not completely satisfied with your purchase, simply return it—no hassle, no extra cost. Your satisfaction is our priority!
Refer Us, Earn Rewards!
Earn exciting rewards like cash, gift cards, and free Sukkah expansions just by spreading the word!
With our Refer-a-Sukkah Program, you can accumulate points by referring friends, following us on social media, and leaving reviews.
FAQs
For the fastest service, please fill out the appropriate form above that best matches your request. This ensures your inquiry gets to the right team quickly.
If none of the forms apply to your situation, send us an email to Partners@thesukkahstore.com
Sukkahs can be returned up until one week before Sukkos. After that returns will no longer be accepted. Please view our full return policy here.
You can track your package through UPS. For full step by step instructions on how to do so, please visit our "Track My Package" page here.
Your Sukkah setup instructions were emailed to you shortly after your purchase. If you can’t find them, don’t worry—you can also access them here!
If you've only received part of your order, the remaining items are likely still in transit. To check:
- Visit UPS Track My Package
- Enter your tracking number
- Scroll down to “Other Packages in This Shipment” – If more boxes are on the way, you’ll see them listed there.
For step-by-step instructions on tracking your package visit our "Track My Package" page