Missing or Damaged Parts Policy

We take great care in hand-packing every order to ensure your Sukkah kit arrives complete and ready for assembly. However, in the rare event that something is missing or damaged, we’re here to help.

Please Read Carefully Before Reporting a Missing Part

Check all boxes thoroughly — small parts may be tucked inside bundles, wrapped within walls, or secured inside larger components. Additionally, please make sure you received all your boxes by checking all of your tracking numbers with these instructions.
Cross-reference your packing list and make sure you’re reviewing the correct model and size on your instruction manual. You can find your packing list on the first page of your instructions here.
If you still believe something is missing, fill out the form here. We’ll get the part shipped to you right away.

Damaged Parts

If a part arrives damaged:

Visit the form link here.
Upload a photo of the damaged item.
We’ll process a replacement part and send it out as quickly as possible.

Note: If your box appears damaged on the outside, the contents are usually still fine — UPS sometimes mishandles packaging, but the parts are well-protected inside.

Important Notice for Sukkot

If you're planning to assemble your Sukkah close to the holiday, especially within three days of Sukkot, we strongly urge you to check your boxes well in advance.

If you wait until the last minute to check your kit, we cannot guarantee replacement parts will arrive in time, though we’ll do our best to help.
To ensure peace of mind, please open and inspect your Sukkah at least a week before Sukkot.
We will provide free replacement parts once per order. Please ensure the replacement list you submit is complete, as any additional shipments beyond the first will incur a shipping charge.
It is the customer's responsibility to inspect the boxes and let us know about missing or damaged parts. We will send items for free, but once it is past the return window, the order is not eligible for a return.

Replacement Shipping Info

All replacement parts are sent via UPS Ground. If a customer waits until the last minute and needs expedited shipping, the customer will be responsible for the additional shipping costs incurred.
You will receive a new tracking number when the part is shipped.