Sukkah & Schach Guarantees

5-Year Sukkah Warranty Policy

We stand behind the quality and durability of our Sukkahs. This warranty covers structural components and material integrity for a period of 5 years from the date of purchase, under normal usage conditions.

 

What’s Covered

Sukkah Frame

  • Rust or Chipping: Covered under normal seasonal use.

  • Bending: Covered if caused by standard fall wind conditions (generally under 30 mph).

Sukkah Walls

  • Tearing: Covered if fabric tears under normal use during Sukkot.

 Definition of Normal Use

Normal Use refers to standard setup, use, and takedown of the Sukkah for the duration of the Sukkot holiday, in moderate weather conditions. It does not include year-round usage or exposure to storms and heavy environmental stress.

 

What’s Not Covered

  • Improper Setup: Warranty does not apply if the Sukkah was:

    • Not properly assembled or anchored

    • Set up on uneven or unstable ground

    • Modified in any way from its original design

  • Extreme Weather: No coverage for damage caused by:

    • Storms, heavy winds, rain, snow, or hurricanes

  • Negligence: If you fail to disassemble or secure the Sukkah in advance of bad weather, the warranty is void.

  • Unauthorized alterations, long-term outdoor exposure, or improper storage

⚠️ Reminder: Sukkahs are temporary structures and must be taken down or secured if severe weather is expected. Customers are responsible for monitoring conditions and taking appropriate precautions.

Resolution Options

At our discretion, we will:

  • Replace the damaged part(s),

  • Provide a repair solution, or

  • Offer a partial credit toward the purchase of a new unit.

Replacement parts may be of comparable quality and may not exactly match the original components.

Shipping for Warranty Replacements

  • Approved warranty replacements are shipped via UPS Ground at our expense.

  • If your claim is submitted within 7 days of Sukkot, you may request expedited shipping at your own cost to ensure timely delivery.

 

 Claim Process

To file a warranty claim:

  1. Use the link here to submit your claim.

  2. Submit photos of the damage and the Sukkah setup.

  3. Claims are reviewed within a few business days, and approved solutions are issued promptly.

 

 Other Terms

  • Warranty is non-transferable and applies only to the original purchaser.

  • Damage after the 5-year window is not covered.

  • Warranty applies to seasonal Sukkot use only — not year-round or commercial installations.

General Sukkah Care & Maintenance

  • Store all parts in a dry, covered location after the holiday

  • Do not leave the Sukkah assembled for more than 15 days per year

  • Clean and dry walls thoroughly before storing to avoid mold or mildew

 

Schach Guarantee (First Season Only)

We stand behind the quality of our Schach and guarantee it for your first season. However, please note that Schach is made from natural bamboo material, which is inherently susceptible to mold.

  • If you experience mold or raffia issues during your first use, we’ll replace the affected schach at no cost.

  • Due to the nature of the material, no coverage is offered beyond the first seasonal use / first year. 

Care Recommendations:

  • To protect your Schach, we strongly recommend spraying it with an anti-mold treatment before and after use.

  • Ensure that your Schach is completely dry before storing it to prevent mold growth during the off-season.

 

🧾 Claim Process

To file a Schach claim:

  1. Use the link here to submit your claim 

  2. Submit photos of the Schach mold or issue

  3. Claims are reviewed within a few business days, and approved solutions are issued promptly.